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9709 Third Ave. NE, #100
Seattle, WA 98115

Main #: (206) 525-5556 or (800) 458-4888
FAX #: (206) 525-0422
Email address:
Monday - Friday 9:00 AM - 5:00 PM (PST)

About Tax and Shipping
For Washington state residents, sales tax will be added to your credit card total - the amount of tax is based on the shipping destination per Washington State Law. Note that shipping is taxable and will be calculated as part of the taxable amount.

Orders for in-stock products (unless otherwise noted in the product description) are usually shipped within one to two business days. We ship via USPS and UPS from Seattle, WA, Monday through Friday (no holidays). Once en route, Ground shipping routinely takes 1-7 business days. CCTVs generally do not ship for 2 - 3 weeks as noted in the product description.

For orders in the United states, excluding AK, HI, and US territories, shipping is calculated as follows:
Item Subtotal Shipping Rate
$0.00 - $7.49 $3.45
$7.50 - $24.99 $5.95
$25.00 - $49.99 $6.95
$50.00 - $74.99 $8.95
$75.00 and up Free!

Standard shipping ships via UPS or USPS, at our discretion.

Orders to Canada and domestic orders outside the "Lower 48" states (e.g. AK, HI, U.S. Territories, APO) are shipped via US Mail and are charged shipping based on number of items and their weight.

UPS Express shipping is also available at the following rates:

Next day - $49.95
2 Day - $26.95
3 Day - $19.95

Express orders are shipped the same business day if your order is placed before 3:45PM Pacific Time. Please note that Saturday, Sunday, and holidays are not considered business days when calculating express shipping times.

If certain items are not available to ship with your order, we will let you know. Your credit card will ONLY be charged for the amount of your order that we were able to fulfill. Once we receive the backordered item(s), we will charge your card accordingly, unless you have requested a refund or canceled the back ordered portion of your order. Please note, however, that with orders charged via PayPal your card will be charged immediately for the whole amount, but later adjusted for any items that you decide to cancel.

PLEASE NOTE: We do not ship FREE MATTER FOR THE BLIND due to concerns with product tracking and insurance.

For emergency expedited shipping situations, please call us at 1-800-458-4888 to discuss rates and options.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers outside of the US and Canada.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

About Security
Providing you access to the products you need in a safe environment is our top priority. The SightConnection shopping cart and order form are SECURE pages thanks to our partnership with Yahoo!Store, which provides an extensive security system using industry-standard SSL encryption to protect our customers from credit card abuse. Yahoo's system scrambles information both on the way from you to the Yahoo server and from the Yahoo server to us.

We did a lot of research before choosing Yahoo!Store as the best expert resource for our store and our customers. Yahoo!Store is a widely trusted e-commerce partner used by a diverse group of leading retailers.

Please note that our product and information pages do not require any information from you so those pages are not secure. When you click between secure and non-secure pages, the browser will deliver a warning message notifying you of the switch between the two. This simply alerts you that you are moving between secure and non-secure pages.

If despite these safety measures you are uncomfortable with online purchasing, please call us at (206) 525-5556 or (800) 458-4888 Monday through Friday between 9 a.m. and 5 p.m. PST and we'll gladly take a phone order! Please note: we are closed on all recognized U.S. Holidays!

Finally, please be assured that SightConnection does NOT sell, rent or share ANY information about ANY of our customers.

9709 Third Ave. NE, #100
Seattle, WA 98115
(206) 525-5556 or (800) 458-4888
FAX (206) 525-0422

Thank you!

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