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Shipping and Security

SightConnection
9709 Third Ave. NE, #100
Seattle, WA 98115


Phone #: (206) 525-5556 or (800) 458-4888
FAX #: (206) 525-0422
Email: store@sightconnection.org
Monday - Friday 9:00 AM - 5:00 PM (PST)

Economy Shipping and UPS Ground Shipping

Ground shipping orders are usually shipped within one to two business days, subject to product availability. All packages are shipped from our address in Seattle, WA. Orders placed with our Economy shipping option are shipped via USPS First Class or Priority Mail or UPS Ground at our discretion based upon cost. Our free shipping option only applies to Economy Shipping orders over $75 within the contiguous 48 States

If you prefer to specifically select UPS ground shipping, you will be charged at UPS real-time rates and the free shipping promotion will not apply.

Shipping tips! Lightweight packages are usually shipped via mail and typically take 4 business days or less. USPS also counts Saturday as a business day. Although we do not send orders on Saturdays, if you are ordering later in the week, our much cheaper Economy ground shipping will often be just as fast or faster than many of our express options, just not with a guarantee. If you are in Washington State or Oregon, unless your shipment is extremely urgent, Economy shipping is recommended as it usually only takes 1 or 2 business days.

For orders in the United states, excluding AK, HI, and US territories, Economy Shipping is calculated as follows:
Item Subtotal Shipping Rate
$0.00 - $7.49 $3.45
$7.50 - $24.99 $5.95
$25.00 - $49.99 $6.95
$50.00 - $74.99 $8.95
$75.00 and up Free!


Economy Shipping to HI, AK, APO, U.S. Territories or Canada

Orders to Canada and domestic orders outside the "Lower 48" states (e.g. AK, HI, U.S. Territories, APO) are shipped via US Mail/Canada Post and are charged shipping based on number of items and their weight.

UPS Ground Shipping is also available to all U.S. locations based upon real-time rates.

For orders to Canada, please select one of our Canada shipping options. Note that ship times are approximate and cannot be guaranteed due to unpredictable customs wait times.

Express Shipping

We offer UPS Express Shipping anywhere in the United States at UPS real-time shipping rates based on the value and weight of your order.

As long as items are in stock, express orders are shipped the same business day if your order is placed before 3:45PM Pacific Time Monday through Friday. Please note that Saturday, Sunday, and holidays are not considered business days when calculating express shipping times. Express orders placed after 3:45 PM on Friday or over the weekend always ship on Monday (or Tuesday, if Monday is a holiday.) If any items from your express order are not in stock, we will attempt to contact you by phone immediately. If we are not able to reach you, we will ship all available items that business day, and backordered items will be shipped via US Priority mail as soon as available.

Holidays

SightConnection is closed on the following holidays:
New Years Day
Martin Luther King Jr. Day
Presidents' Day
Memorial Day
US Independence Day
Labor Day
Thanksgiving (Including Black Friday)
Christmas Day

Ground orders will usually ship in the following two business days. Express orders will ship the next business day.

Sales Tax

SightConnection charges sales tax for Washington State orders only.

For Washington state shipments, sales tax will be added to your total - the amount of tax is based on the shipping destination. Note that according to state tax laws, we must apply sales tax to shipping charges as well.

For emergency expedited shipping situations, please call us at 1-800-458-4888 to discuss rates and options.

Backorders

If certain items are not available to ship with your order, we will let you know. Your credit card will ONLY be charged for the amount of your order that we were able to fulfill. Once we receive the backordered item(s), we will charge your card accordingly, unless you have requested a refund or canceled the back ordered portion of your order. Please note, however, that with orders charged via PayPal your card will be charged immediately for the whole amount, but later adjusted for any items that you decide to cancel.

International Shipping Powered by Bongo International Checkout

We have partnered with Bongo International to service our international customers outside of the US and Canada.

At checkout, choose your international destination from the country drop down menu. Once you select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.

Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.

About Security
Providing you access to the products you need in a safe environment is our top priority. The SightConnection shopping cart and order form are SECURE pages thanks to our partnership with Yahoo!Store, which provides an extensive security system using industry-standard SSL encryption to protect our customers from credit card abuse. Yahoo's system scrambles information both on the way from you to the Yahoo server and from the Yahoo server to us.

We did a lot of research before choosing Yahoo!Store as the best expert resource for our store and our customers. Yahoo!Store is a widely trusted e-commerce partner used by a diverse group of leading retailers.

Please note that our product and information pages do not require any information from you so those pages are not secure. When you click between secure and non-secure pages, your browser may deliver a warning message notifying you of the switch between the two. This simply alerts you that you are moving between secure and non-secure pages.

If despite these safety measures you are uncomfortable with online purchasing, please call us at (206) 525-5556 or (800) 458-4888 Monday through Friday between 9 a.m. and 5 p.m. PST and we'll gladly take a phone order!

Finally, please be assured that SightConnection does NOT sell, rent or share ANY information about ANY of our customers.


SightConnection
9709 Third Ave. NE, #100
Seattle, WA 98115
(206) 525-5556 or (800) 458-4888
FAX (206) 525-0422
store@sightconnection.org

Thank you!

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Shipping and Security